We want you (and your pets!) to be happy with your purchase. If you're not satisfied, we’re here to help.
Returns:
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
Non-Returnable Items:
- Used items
- Perishable goods (e.g., pet food)
- Personalized or custom products
Refunds::
Once your return is received and inspected, we’ll notify you and process your refund within 5–7 business days. Refunds will be issued to your original payment method.
How to Start a Return:
Email us at
support@petshop.com
with your order number and reason for return. Our team will guide you through the next steps.
